Our Fleet | Ambassador Limousine

Company Policies

Dress code required — no exceptions
15-minute early arrival standard is required
No drugs or alcohol on duty
No smoking or vaping in any vehicles
No phone use while driving
No unauthorized passengers
Client privacy — no photos, no recording, no gossip
Do not solicit tips from customers
Follow dispatch instructions on routes and changes

Chauffeur Expectations

You represent the company at all times
Professional behavior on and off duty
Punctuality is mandatory — be early, never "on time"
Respect clients, coworkers, and vehicles
Look professional: uniform, grooming, clean scent
Car must be spotless inside and outside
Drive smooth and safe — no hard brakes, no speeding
Client experience first — greet, assist with luggage
Discretion always — no photos, videos, or gossip

Communication Standards

With Dispatch: Be clear and respectful — no slang, no attitude
Update app status: En Route → On Location → POB → At Stop → Completed
If delayed: call dispatch ASAP and give new ETA
With Clients: Greet professionally and follow their lead
Confirm destination if needed; stay polite and respectful
Never discuss: money disputes, tips, company problems, or other clients

Required Uniform

Required

Black suit jacket or blazer
Black dress pants
White dress shirt
Black tie
Black dress shoes
Black socks

Recommended

Black belt
Vest

Grooming Standards

Clean, neat hair
Facial hair: clean shave or well-shaped beard
Light fragrance only — neutral cologne or perfume
Clean hands and trimmed nails

NOT ALLOWED:

No jeans, sneakers, or casual shoes
No colored shirts or ties
No wrinkled uniform
No excessive jewelry

Pro Tips

Lint roll before every pickup
Carry a stain remover pen
Check yourself in the mirror before arrival
Keep a spare white shirt and black tie in your trunk

Driver Anywhere App — Setup

Account will be created by office staff
Confirm your name and contact number
Confirm vehicle type and car code
Turn ON: Notifications
Turn ON: Location (GPS)
Use a car charger — keep battery above 40%
Confirm you have data service (no dead zones)

App: Driver Anywhere

Trip Management

Pending Trips: Trips waiting for your decision — review and accept or reject
Upcoming Trips: Trips you've accepted (future)
In Progress: Active trips you're currently working
Tap a trip card to review passenger info, routing, and special requirements
Tap ACCEPT to take a trip; REJECT only if you cannot complete it
Check requirements: toddler seat, greeting sign, special notes
Use the call button sparingly and professionally

Status Updates

En Route

On Location

POB

At Stop

Done

Update status in real time — it protects you
Never mark ARRIVED until you are actually on location
If passenger is missing: message/call once, then contact dispatch
Accept trips fast — don't leave dispatch waiting

Troubleshooting

For login issues: contact dispatch for your Company ID
For trip issues: contact dispatch immediately
For emergencies: follow company safety policy and call 911 if needed
Greeting Sign: view what to display at pickup
Map Provider: use Apple Maps or company standard
Change Vehicle: only if dispatch approves

SAMSARA monitoring & cameras are active in all vehicles at all times

Client Experience Excellence

Warm greeting — confirm passenger's name
Assist with luggage — ask first, handle carefully
Comfort check: temperature, music, special requests
Maintain a calm, respectful tone — let the client lead the conversation
Smooth driving: no rushing, no hard stops
Discreet always: no filming, no gossip
Close strong: "Thank you — have a great day"
Offer review link if client seems happy with service

Handling Issues & Emergencies

Stay calm. Stay professional.
Safety first: pull over safely, hazard lights on
Call dispatch immediately: location + what happened + client count
Medical emergency: Call 911 if serious, then dispatch
Car issue: Secure client → dispatch → follow emergency plan
Accident: Check safety → 911 if needed → dispatch → photos if safe → do NOT admit fault
Script: "I'm going to handle this safely. I'm contacting dispatch now."

Out-of-State Travel

Confirm all trip details before departure
Understand routes and state-specific driving rules
Plan for traffic, tolls, and rest stops
Vehicle must be inspected, fueled, and clean before departure
Carry extra professional clothing for extended trips
Continuous communication with dispatch throughout
For police escort events: confirm route with dispatch, follow police only, stay in formation

Safe Driving Standards

Drive smooth — slow down early, no hard braking
No phone in hand while moving — pull over to respond
Seatbelt: always on as driver; encourage passengers
Keep larger following distance than normal traffic
No speeding and no aggressive maneuvers
In bad weather: slow down and notify dispatch if delayed

Zero Tolerance Policy:

Driving under the influence
Reckless behavior of any kind
Speeding violations

Pre-Trip Vehicle Checklist

Tires — pressure and condition
Lights — headlights, brake lights, turn signals
Mirrors and windshield condition
Fuel level (minimum half tank before each trip)
Interior cleanliness — spotless every ride
Exterior — note any new damage and report it
Emergency equipment present

Post-Trip Responsibilities

Remove all trash from vehicle
Report any damage immediately to dispatch
Refuel if required by dispatch or company policy
If anything is wrong: do not guess — notify dispatch immediately
Complete any trip notes in the Driver Anywhere app

Vehicle Types We Operate

Luxury Sedans — executive point-to-point and airport transfers
Luxury SUVs — groups up to 6 with luggage
Stretch Limousines — weddings, proms, special occasions
Sprinter / Executive Vans — corporate groups up to 12
Mini Buses — events and groups up to 28
Motor Coaches — large groups up to 56

Important Rule: Vehicle assignment is based on passenger count, luggage, and trip type. Drivers may only operate vehicles they are approved and trained for.

Vehicle Assignment Rules

Always confirm your assigned vehicle with dispatch before departure
Do not switch vehicles without dispatch approval
If a vehicle issue arises, notify dispatch immediately — do not transfer the client yourself without authorization
Larger vehicles (buses, coaches) require specific CDL endorsements
Report any mechanical issues before and after every trip
Keep all vehicle documents current and accessible

Performance & Growth

High performance as an Ambassador chauffeur leads directly to better opportunities.

Be on time — every time
Look sharp — every ride
Keep the car spotless — every ride, every time
Communicate fast — updates to dispatch, no surprises
Be calm, respectful, and discreet

Priority Trips

Better Schedules

Long-Term Opportunities

Performance Bonuses

Which statement best reflects company policy for chauffeurs?

A. Client requests always override company rules

B. Policies may be adjusted at the chauffeur's discretion

C. Company policies must be followed at all times unless management approves an exception ✓

D. Policies apply only during long trips

What best describes the expected chauffeur approach to client experience?

A. Engaging the client in conversation to ensure friendliness

B. Prioritizing speed and efficiency over comfort

C. Providing a calm, discreet, and comfortable ride while adjusting to client preferences ✓

D. Allowing the client to manage their own comfort needs

Which option best reflects the company dress code for chauffeurs?

A. Casual attire is acceptable if the client is informal

B. Uniform or professional attire must be clean, well-fitted, and presentable at all times ✓

C. Dress code applies only for VIP clients

D. Personal style may replace company standards

What is the most appropriate way for a chauffeur to communicate with a client during a trip?

A. Lead the conversation to keep the client engaged

B. Speak only when necessary and respond professionally when the client engages ✓

C. Share personal opinions to build rapport

D. Use casual language to seem relatable

How early should chauffeurs arrive for scheduled pickups?

A. On time

B. 5 minutes early

C. 10 minutes early

D. 15 minutes early ✓

When should the vehicle be inspected and cleaned?

A. Once per day

B. When time allows

C. Before every trip ✓

D. Only if dirty

What is the correct way for a chauffeur to use the Driver Anywhere app?

A. Only open the app if a problem occurs

B. Use the app to accept trips, update trip status, and communicate — never while driving unless hands-free ✓

C. Rely on personal apps instead

D. Update the trip after the shift ends

Why is it important to update trip status correctly in the Driver Anywhere app?

A. It helps the chauffeur remember trip details

B. It allows clients to track the driver for convenience only

C. It ensures accurate scheduling, billing, and real-time communication with dispatch ✓

D. It replaces the need for verbal communication

Soliciting tips while ignoring company policy is:

A. Allowed

B. Discouraged

C. Strictly prohibited ✓

D. Situational

Q10

A professional chauffeur is best described as:

A. Fast and friendly

B. Quiet and invisible

C. Safe, reliable, and discreet ✓

D. Always available

A Fleet Built for Excellence

Sedans

SUVs

Limousines

Sprinter Vans

Minibuses & Motor Coaches

Not Sure Which Vehicle Is Right for You?

Ambassador Global Driver Orientation